1 reviews | Active since Dec 2016

11 Dec 2016, 07:24

Worst Service!!!

<p>When my contract ended 2 months ago and I decided to cancel with Vodacom. I was then asked why, which was purely the lack of Data at an absorbent rate. I was offered 1 additional GB per month. I decided to renew(Now that was a mistake) the additional GB has never been activated after many requests. so I'm paying for data that was offered to me as free.....</p> <p> </p> <p>To make matters worse my number reflects as private on all outgoing calls, (Yes my caller ID is on) this issue was resolved for a brief time (3weeks)and has since gone back to being unresolved, therefore I cannot make calls due to no one answering a private number. 2 months no resolution, *********** people, false promises (we will have the issue resolved in 48) more like 480 days. we will call you back (I'm still waiting). I have gone in-store to have this resolved, all we can do in-store is send an escalated email (Great if that actually helped)</p> <p> </p> <p>Are there any Senior managers at Vodacom that actually care??? </p> <p> </p> <p> </p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply12 Dec 2016, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update20 Dec 2016, 22:04
Reviewer Update

Dear Vodacom

A consultant made contact with me and resolved the private number issue. (I guess one must comment on hello peter to attract some type of attention in the hope of having their issue resolved.)

It is now 9 days later and my first issue still hasn't been resolved? Starting to wonder if it every will be?

can a consultant click activate on the 1 gig pm which is due to me, it seems simple enough .....

's update04 Jan 2017, 10:20
Reviewer Update

still awaiting for a Vodacom consultant to resolve my issue as stated above, the service is shocking