Worst service

<p>I have phoned Vodacom upgrades department everyday since wednesday last week and still have no order number for my new contract. Wednesday i called , completed the required information with the call center agent and waited for my order number sms to come through. Nothing... Thursday I phoned again.. The call center agent redid the application for upgrade ... you guessed it still nothing Friday I phoned and spoke to a gentleman who said he was so embarressed on my behalf for the poor service, we went throught the process again and confirmed theres a issue with the system and that he would call me monday by 3 pm. 2 pm monday I called and wanted to speak to Johan and was told he was busy and asked for my details to get him to phone me back. I left my details... no call back. This morning 8 am i phoned and spent 12 minutes holding for an operator the operator finally was able to process my upgrade. I have had this contract for many years however i feel the poor service recieved is totally unacceptable. I would appreciate someone from the head office to call me a confirm what is being done to improve this.</p>