1 reviews | Active since Sept 2016

19 Sept 2016, 13:21

Worst Service

<p>I have gone to Vodacom 5 times trying to apply for a contract! The first time I got declined because there was an account I was in arrears with allegedly a recent incident. Which I knew was not the case. I contacted the Credit Expert guys to find out why I was declined The Credit Expert guy I spoke to told me I would need to get a letter from Woolworths; as the arrears were coming from them to prove that I have been a good payer. I git the letter from Woolworths on Thursday which I took to Vodacom Melrose. This was to prove that for the past 3 months I have been paying Woolworths without arrears. For 3 days I have been going to Vodacom Melrose and there has been no feedback. Today we called the Acquisitions Department which has declined me AGAIN! Stating that I didn't pay for something in August and they refuse to tell me what that is! This is absolute bull! I have NO ARREAS whatsover since May. Everything has been paid on time and in full! So can Vodacom stop creating lies about not giving me a contract!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2016, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,