DF
Dirk F

1 reviews | Active since Aug 2016

23 Aug 2016, 15:09

Worst service

<p>My account got suspended. Paid the amount due...even paid more than i have to. Called atleast 9 times to reactivate my line. They keep transferring me between legal, accounts and customer care. Each call lasting for more than 25mins. Each consultant telling me another story. First it was..." line is activated" then " within a hour" then " within two hours" "then 24hours". Quick to disconnect a line...not so quick to reactivate. Nobody has a clue what is going on at the call centres!!! </p>

0
Replies (1)
Vodacom
Vodacom's reply24 Aug 2016, 05:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,