hC
hendrik C

1 reviews | Active since Aug 2016

22 Aug 2016, 12:44

WORST SERVICE

<p>I wanted to move to cell c than they convinced me to stay, big mistake as the new package did not migrate when it had to so as promised by consultant Aubrey, and now additional charges went up on my account and my account is suspended for 2 weeks already , as the consultant promised he would sort this out and that something like this wont happen i am still sitting with a line that doesint work and they will expect me to pay for full subscription at the end of the month as well, and off course the service consultant is not replying my mails and no feedback is given i am very upset and will tell everyone i know to move away as vodacom does not care about there clients</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2016, 05:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2016, 07:02
Official

Dear Client

Please accept my sincere apology for the inconvenience caused. I unlocked the line and will create a credit for the charges. I will also respond to you via email.

Kind regards

Vodacom Consumer Website Team