Worst service

<p>Vodacom is so quick to take money from my account each month for my contract, but lacks to provide good customer service?! My BRAND NEW (lets say 3 months old) iPhone 6 Plus suddenly stopped connecting to the charger, even when I've tried everything; cleaning the dock, buying a new charger, and so on. I asked Vodacom to help me as I work with that phone and have all my business info on it, but they were so rude and unhelpful that I decided to leave it (big surprise.) They told me I would have to leave the phone with them for 7-10 working days so they can "fix it" but this is impossible as I am unable to put a passcode on my phone for privacy purposes (bad experience with employees using my phone before) because the battery is dead, and I am going away in the next week, and need my phone!!!!!!!!!!! To cut the long story short, I think its unacceptable to be paying so much for this contract and to now have my new phone die and Vodacom won't supply me with a replacement in the meantime, or at least offer some other kind of solution?! </p>