1 reviews | Active since Jul 2016

05 Jul 2016, 10:05

Worst service

<p>On the 31st March Vodacom had cancelled my one contract putting it on pre paid when I did not give them and instructions to do that. When I had called them asking them the reason they told me that they are not sure. They pushed me from department to department and a manger from the cancellations department promised to call me back to date No call has been received and my problem has not been rectified. It's really disappointing that a big company like Vodacom can't deal with problems efficiently and ever ready to cut your line if they do not receive their payment. </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2016, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team