WORST SERVICE!

I have bought a Samsung s22+ early last year at Vodacom George in the Garden Route Mall.

About a month after that the phone started to overheat, switch off when I charge it. It overheated so bad that it melted the protection cover at the back.

I took it back around August to Vodacom, George. They then apparently ordered parts for the phone, I did receive an SMS saying the phone is in for repairs, but after about a month I went back, just to be told they haven't ordered the parts. Wiehann, one of the sales personnel, then said he will order a new battery. They did replace the battery, but one of the technicians then broke the back cover. I stated that I needed to go to Johannesburg and they said they will order a new back cover before that, which never happened. I came back after 2 months, and they replaced the back cover. They didn't glue it well, so the back cover fell off. Nevertheless, now I have a phone that is still overheating and with no back cover. I went back again on the 21st Feb 2023 where Wiehann said he will arrange for my phone to be backed up and sent in for repairs, I am still waiting. Went in today again! No one there can assist me, I have asked if they can at least glue the back part back!

It is the worst service from Vodacom! I work from my phone and can't afford it to go in for repairs for such a long time!