PP
Precious P
1 reviews | Active since Oct 2018
01 Jan 2021, 22:20
Worst service
I had 2 contracts with them. I canceled both contracts and as they offers me a better value contract on November the 28th. THE BILL HAS BEEN OUTRAGEOUSLY INCREASED AND NOBODY FROM VODACOM IS WILLING TO RESOLVE THE ISSUE. I HAVE ASKED FOR THEM TO REVEIW OUR RECORDING TO CONFIRM OUR AGREEMENT. NOW THE 1 CONTRACT WASN'T CANCELED AND I'M BEING BILLED FOR IT TOO. I'M VERY DISAPPOINTED WITH VODACOM. THEY ARE JUST DEBITING MY ACC FOR THINGS I DIDN'T AGREE TO. Please assist
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Vodacom's replyOfficial
02 Jan 2021, 10:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2021, 10:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team