Worst service!!
Worst service ever!!! 1st of all it is impossible to get hold of a person to speak to. This automated system is very ineffective. I have been struggling for 2 months to change my debit order date, which means every month I have to pay the ekstra R100 for the declined debit order. Now that I finally got the date changed they want to charge me a double fee. I can't get hold of someone to send me a statement and the people I do get to speak to are not very helpful!! You can be sure that I am going to cancel both my contracts as soon as I can!!!
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Vodacom's replyOfficial
07 Oct 2019, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Oct 2019, 11:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Oct 2019, 11:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team