AS
Adrian S
1 reviews | Active since Jul 2016
13 Mar 2017, 12:37
Worst serves everr
<p>On Wednesday the 8 March I upgraded on the website. Thursday the 9th I called in for a tracking number to find out that no order were made. So I asked the lady to get it done. This morning I called for a follow up. Loosing my head a bid. Because no one could help me the consultant shout at me and telling me I must not swear at her(which I did not, I have listen to my recording) and then the phone when dead. I tried now again and the way the consultant handled me make me think after 18years with vodacom Im thinking this will be my last upgrade ever. And going to someone els which can use my R6000 account a month. Because clearly vodacom have more than enough money. vodacom are not looking at his people and the way they staff handles things no thank you. I do not need Vodacom.</p> <p>Ps. My upgrade is still pending. And no tracking number. Cannot se how I will get my phone in the next day delivery nor 3-5 working days as promise on the website.(11.03.2017)</p> <p> </p> <p>Today (13.03.2017) I found out I have canceled my upgrade without me knowing it.</p> <p> </p>
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
13 Mar 2017, 14:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2017, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
AS
Adrian S's updateReviewer Update
13 Mar 2017, 14:56When will that happen?
And when IF I upgrade can my phone be dilevered.
This is really bad
AS
Adrian S's update13 Mar 2017, 14:56
Reviewer Update
When will that happen?
And when IF I upgrade can my phone be dilevered.
This is really bad
AS
Adrian S's updateReviewer Update
14 Mar 2017, 17:51Still no phone call no new phone like
Well done Vodacom.
AS
Adrian S's update14 Mar 2017, 17:51
Reviewer Update
Still no phone call no new phone like
Well done Vodacom.
Vodacom's replyOfficial
18 Mar 2017, 12:43As per telephonic discussion,feedback provided.
Regards
FM
Best regards,
Vodacom's reply18 Mar 2017, 12:43
Official
As per telephonic discussion,feedback provided.
Regards
FM
Best regards,
AS
Adrian S's updateReviewer Update
18 Mar 2017, 13:02Well done to vodacom for worst ever service reward.
Like I mention to you. My first of 10 lines were canceled this January next one wil be in this August 2017.and one after that one in Des. This line will be the last one upgraded.
Problem were not resolved but made much worst between me and my wife and financially also well done VODACOM.
In store I get the same phone and so for 2years you forced a contract on me for 3 years.
Let me explain to the persons not knowing:
Vodacom cancelled my contract upgrade in last week then saying I cancelled it. Me and the wife decided that we will wait then and then think if I will continue yesterday the phone arrived at my work.
So again Vodacom handles value customers like chess pieces and do as they want
End of me. This will not happen again because I’m done with Vodacom. First network helping to get me from Vodacom will get an average spend of R6000 a month customer because Vodacom don’t need more customers they have enough.
AS
Adrian S's update18 Mar 2017, 13:02
Reviewer Update
Well done to vodacom for worst ever service reward.
Like I mention to you. My first of 10 lines were canceled this January next one wil be in this August 2017.and one after that one in Des. This line will be the last one upgraded.
Problem were not resolved but made much worst between me and my wife and financially also well done VODACOM.
In store I get the same phone and so for 2years you forced a contract on me for 3 years.
Let me explain to the persons not knowing:
Vodacom cancelled my contract upgrade in last week then saying I cancelled it. Me and the wife decided that we will wait then and then think if I will continue yesterday the phone arrived at my work.
So again Vodacom handles value customers like chess pieces and do as they want
End of me. This will not happen again because I’m done with Vodacom. First network helping to get me from Vodacom will get an average spend of R6000 a month customer because Vodacom don’t need more customers they have enough.
AS
Adrian S's updateReviewer Update
18 Mar 2017, 13:08One more quick question:
Is it not against the law or customer protection act to re-apply for a contract without the ‘customers” knowledge?
If it were not that we decided this morning that we are forced to take the phone to use it then, I would have send it back gladly because we did not know we can do it
AS
Adrian S's update18 Mar 2017, 13:08
Reviewer Update
One more quick question:
Is it not against the law or customer protection act to re-apply for a contract without the ‘customers” knowledge?
If it were not that we decided this morning that we are forced to take the phone to use it then, I would have send it back gladly because we did not know we can do it