Worst run of service I have received in my life

My wife's phone was due for an upgrade, and I decided to use this opportunity to switch her contract from Cell C to Vodacom. <br> <br> I went to the Data Store in Canal Walk on Sunday 13 March. When I got there my first impression was one of laziness and inefficiency. All in all, about 1h30 mins later I walked out with my new phone.<br> <br> The next day, the old sim was supposed to switch off and the new one on. It never happened. Thereafter the list of events were as follows:<br> <br> Monday: I wait, nothing happens<br> <br> Tuesday: I phone 4 times. Every time they promise to phone me back, but don't. On the second last call, the lady told me to hold on, and left me holding for 5 mins! When I phoned again, she said she left a note for someone to call my back... But she just left me on the line!<br> <br> Wed: I phone two times. Spoke to the manager, explained the situation. She did not even offer an apology. Spoke to her for about 5 mins, then she said she would phone me back in 10 mins. Never phoned!<br> <br> Thurs: Phone and ask for manager. someone else helps me and informs me that my new contract is active, but on a new number!<br> <br> My frustration is not that my contract is not on yet, it is the shocking service...