1 reviews | Active since Jul 2017
Worst Repair Ever
<p>I had a small issue with my phone's screen for which I took it to Vodacom - apart from this the phone worked perfectly. Firstly I was without a phone for two weeks, then got it back without my sim card tray which they had in their accessories tray, and they didn't check out the phone correctly. Bad staff experience - very irritated that I had to go there so many times just to get back the phone they fixed!</p> <p>When I got it back, suddenly the automatic screen brightness no longer worked, so I returned it again. Vodacom then replaced the motherboard of the phone and suddenly it has TONS of issues. For one, my battery lasts less than a day when it used to last 2 days easily. My GPS location accuracy is awful, meaning Maps keeps giving me incorrect directions because it doesn't register where I actually am, and my call quality is terrible, no one seems to be able to hear me and my signal keeps dropping. Now I've been told I'll need to pay my CellSure insurance excess again to repair this?!?!?! I gave in a phone with one error and I've received back a phone with tons!!!! Sort your **** out Vodacom and CellSure, at this point, you should've replaced my phone not given me a motherboard with already existing damages and hoping I wouldn't notice?!?!?! Why did I pay insurance every month for over 2 years for this?! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Very rich Vodacom. Trying to take this conversation offline with the typical "we'll contact you" response. Needless to say, it's been over a week and I haven't been contacted by anyone. TERRIBLE service!!!
Very rich Vodacom. Trying to take this conversation offline with the typical "we'll contact you" response. Needless to say, it's been over a week and I haven't been contacted by anyone. TERRIBLE service!!!
