HK
Hannes K

1 reviews | Active since Oct 2013

14 May 2021, 08:59

Worst Repair Centre

Seems like Vodacom are looking for excuse to assist me.I have posted 2 complaints before,they have phoned me regarding my complian :regarding my phone been handed in for 2 weeks by them and got it back still broken.They phoned me and i was still very angry because i am treated like dirt by them,even while i am paying R3000 a month in vodacom contracts.I sweared while i was speaking to them,i mean i am not smiling and jumping up and down of happyness while they cant even repiar my phone in 2 weeks.

Vodacom had my phone for 2 weeks,and now they want me to send it back for another 2 weeks so that they can asses the issue,Ridiculous,you had your chance to repair it and you hadnt.I want them now to come with better sulution rather than to book it in for lomg time again.I can tahe it back to fourways for assesment :WHILE I AM WAITING FOR MY PHONE,if they cant fix it while i wait,then they must make another plan like replacing handset with another refurbished phone.

I dont think i ask to much,only to have a working phone:WHICH I AM PAYING FOR EVERY MONT ANYCASE!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply14 May 2021, 09:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team