Worst rated services at Vodacom

I would never in my entire life support Vodacom again. My parents have all their life been clients of theirs, but this level of service is unbelievable. We ordered a new Wi-Fi rooter with new Wi-Fi packet they told us the new rooter would be delivered and so they did. But the rooter was faulty, and we send it back to them ordering a new rooter, then all the complications started they send a message stating that the rooter would be delivered in the next 72 hours, my dad contacted Vodacom and Skynet to ask when the delivery will be made so we could arrange for someone to be at home every single day my dad called the guy who would be delivering our rooter and his words every day was that he would deliver it by 5 pm. We sat every day waiting for the courier to come to deliver. After 4 days my dad contacted Vodacom only to find out the truck with our Wi-Fi rooter have been hijacked. They could even bother to call us and apologize for the inconvenience; they told us they would be giving us a new rooter, but we have to wait. After my dad made a few phone calls to Vodacom's customer service to find out when the new rooter would be delivered, they blocked his number from ever calling their customer service ever again. And we still wait for the rooter to be delivered, this coming Thursday we will be waiting 2 weeks for the rooter. This is very bad service of them. How could you block your own client's number from calling customer service. So, I would never in my life refer clients to them, and I even thought to switch to Vodacom, but after seeing this I would rather stay at Cell C and be happy. And Vodacom is always like they are one of the top cellphone service companies in South Africa, but I think they are the worst. Thanks for nothing Vodacom!!!