Worst provider ever experienced

<p>On 04April Vodacom did a sim swop without my permission. It took me a week to sort this out with many phone calls and conflicting information and many trip to the store. Not to mention the time I had to take out of my office. Finally I had my number back only to discover my data and airtime was transfered at the same time. This took another week to have sorted. Today I notice that the new months data and airtime has not been loaded. I call the call centre and get the following</p> <p>* 1st person tells me my no is prepay. I ask to investigate since I am on contract. I get cut off</p> <p>* 2nd person tells me my account has been handed over I need to call legal</p> <p>*3rd person (legal) tells me my "prepay" number is R4500.00 in arrears. I get cut off</p> <p>*4th person (legal again) tells me now my account is +-R5000.00 in arrears. I get cut off</p> <p>*5th person (customer care) puts me on hold to investigate and I am transfered to the</p> <p>* 6th person that says I was not transfered, this is a new call</p> <p>*7th person again investigates and cuts me off</p> <p>The call centre staff and service is shocking beyond words. Everytime I call there is a different story and every single time I am cut off. Each time I call, I ask to speak to a manager but it seems there are none so I am left frustrated and annoyed and still no resolve on this issue.</p> <p>I am interested in knowing how my sim was swopped without my request, approval or ricca details</p> <p>1 - How am I in arrears of R5000.00 if I am on top up?</p> <p>2 - How can my number be prepay if I am holding a top up contract</p> <p>3 - Why cant you just give me a new number instead of this weekly ordeal</p> <p>4 - Why am I being cut off if my questiones can not get answered</p> <p>5 - Why cant I get hold of a manager whenever I call</p> <p>6 - What has happened to Vodacom....</p> <p> </p> <p>If I wish to terminate this contact and move to another provide, will my cancellation fees be waived and written off since Vodacom is not leaving me any other choice since nobody can assist me with my query and is forcing me into this situation because there is no resolve</p> <p> </p> <p> </p> <p> </p>