WORST PROVIDER EVER

<p>I HAVE BEEN STRUGGLING , BATTLING WITH VODACOM SINCE JANUARY TO GET MY BILL RIGHT. FIRSTLY I UPGRADED SEPTEMBER 2016 MY ACCOUNT AND WAS INFORMED MY INSURANCE ON THE OLD PHONE WILL BE CANCELLED AND I NEED TO TAKE UP THE NEW INSURANCE. BECAUSE I UPGRADED 3 MONTHS AHEAD I WAS INFORMED I MUST STILL PAY FOR THE OLD HANDSET TILL DECEMBER. JANUARY THE OLD HANDSET WAS STILL ON MY BILL, THEN I CHECKED AND SAW BUT BOTH INSURANCE IS ALSO STILL ON MY BILL THE OLD ONE WAS NEVER CANCELLED. I CALLED IN AND THEY SAID THEY WILL LOG A REQUEST TO REFUND ME FOR OCTOBER, NOVEMBER DECEMBER AND JANUARY FOR THE OLD INSURANCE THAT THEY BILLED ME. I QUESTIONED WHY AM I STILL PAYING FOR THE OLD HANSET SHOULD IT NOT BE FINISHED ALREADY. STUPID TEAM LEADER TELLS ME BUT IT IS CORRECT I MUST PAY FOR THE HANDSET NOT KNOWING THAT THAT WAS THE OLD HANDSET CHARGES. THEY REALISED THE MISTAKE AND TOLD ME THEY WILL LOG A REQUEST TO REFUND THAT. I CALLED BACK A WEEK LATER AND WAS INFORMED THEY NEVER LOGGED THE 1ST REQUEST. MY JANURARY D/O THEN BOUNCED CAUSE THEY NEVER TOOK OFF THE INSURANCE AND OLD HANDSET LIKE THEY SAID THEY WOULD. I CALLED IN TO QUERY HOW MUCH MUST I PAY IN THE CONSULTANT TOLD ME R192. CAUSE THE CRDEIT OF THE INSURANCE HAS NOW OFFSET. I PAID IN THE AMOUNT ONLY TO GET THE SHOCK OF MY LIFE WHEN MY DEBIT ORDER FOR FEBRUARY CAME TO ALMOST R700 AND MY CONTRACT IS FOR R199 + R85 INSURANCE.... HOW DID THESE IDIOTS GET THIS SO WRONG. THEY THEN TOLD ME THEY R192 THAT I PAID IN WAS ADDED TO MY BILL + EXTRA CHARGES FOR THE D/O THAT BOUNCED (THEIR FAULT BTW CAUSE THEY DEBITED THE WRONG AMOUNT). NOW IM LIVID BEEN CALLING IN EVERY DAY AND SPENDING MORE THAN 1 HOUR ON THE PHONE BEING TRANSFERED FROM DEPARTMENT TO DEPARTMENT GETTING CUT OFF AND BEING PUT TO A SURVEY WHILE IM STILL ON THE LINE TRYING TO RESOLVE MY QUERY. I FINALLY GET A SMS TO SAY THEY PASSED A CREDIT NOTE AND IT HAS BEEN CREDITED TO MY NOEXT VODACOM ACCOUNT WHERE I SPECIFICALLY REQUESTED THIS TO BE PAID TO MY BANK ACCOUNT. I CALL AGAIN WE ARE NOW BATTLING FOR 2 WEEKS NOW GET A TEAM LEADER WHO TELLS ME I NOW NEED TO WAIT 7 TO 14 WORKING DAYS BEFORE THEY PAY THAT TO MY BANK ACCOUNT. HOW IN THE HELL .. SHE WAS RUDE TELLING ME I CANT GET UPSET THAT IS THEIR PROCESS AND THEY CANT CHANGE IT. THEY ARE QUICK TO DEBIT YOUR BANK ACCOUNT BUT TAKES 3 MONTHS TO REFUND THEIR WRONG. YOU TRY CALLING VODACOM FOR 3 MONTHS AND EACH CALLING LASTING MORE THAN AN HOUR GOING THROUGH DIFFERENT DEPARTMENTS DEALING WITH STUPID CONSULTANT AND EVEN MORE STUPID TEAM LEADERS AND SEE IF YOU CAN STAY CALM </p>