WORST PROVIDER EVER!!!!
<p>I went for an upgrade on the 2nd Feb from a Smart M to a uChoose Flexi 350 - mistake 1. In March when it was supposed to migrate it never did - they did not process the migration. I then contacted Vodacom numerous times (***; ***; ***; ***) - with no avail and with NO help. Today I phoned in and spoke to SHANEEZ MNCUBE and she wanted to once again escalate a query - I told her that that will not help and I wanted to speak to someone that could help me today (2016/06/01) as no one has been assigned my problem so it is just floating in cyber problem space!!!! She told me that she is not loading a problem as it has not been assigned to anyone - I told her I wanted to speak to someone and she needs to find someone - SHE PUT THE PHONE DOWN IN MY EAR!!!!! -THIS IS DISGUSTING SERVICE AND I WANT TO CANCEL MY VODACOM AND MOVE TO A BETTER AND MORE HELPFUL SERVICE PROVIDER - I AM BEYOND ANNOYED AS I HAVE GONE INTO VODACOM NUMEROUS TIMES AS WELL AND NO ONE HAS BEEN ABLE TO HELP AND SORT OUT THIS ISSUE - I AM SICK AND TIRED!!!!! THIS IS THE WORST SERVICE I HAVE EVER RECEIVED AND I FEEL SORRY FOR ALL VODACOM USERS!!!!!!!!!! I STILL TO THIS DAY CANNOT USE THIS STUPID PACKAGE - I HAVE OVER R1000 IN AIRTIME THAT I CANNOT BUY DATA, VOICE OR SMS BUNDLES WITH - THE PACKAGE DOES NOT WORK, I HAVE ALSO STOPPED RECEIVING EMAIL INVOICES - VODACOM HAS GONE TO THE DOGS FOR LACK OF MY RIGHT TO USE MORE COLOURUL LANGUAGE!!! SOMEONE BETTER SORT THIS OUT OR GIVE ME THE CONTACT DETAILS OF SOMEONE THAT I CAN GO AND SEE TO SORT IT OUT OTHERWISE I WILL GET OTHER PARTIES INVOLVED</p>
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Vodacom's replyOfficial
01 Jun 2016, 10:08Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
Best regards,
Vodacom's reply01 Jun 2016, 10:08
Official
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
Best regards,
's updateReviewer Update
24 Jun 2016, 05:33So....24 days later and things have gotten worse....once again when I log into my account it says that I am R6700 in arrears and now I cannot make phonecalls at all....what is even worse is that I can't leave Vodacom, I am stuck with this useless service provider (isn't that an oxy*****) - and there is nothing I can do - there must be a way that I can speak to someone that can actual help me and not flippen escalate the problem to someone even more useless - it is a vicious cycle and never ending story....I am at my wits end as I don't know what to do anymore!!!!!!!!!!!!!!
's update24 Jun 2016, 05:33
Reviewer Update
So....24 days later and things have gotten worse....once again when I log into my account it says that I am R6700 in arrears and now I cannot make phonecalls at all....what is even worse is that I can't leave Vodacom, I am stuck with this useless service provider (isn't that an oxy*****) - and there is nothing I can do - there must be a way that I can speak to someone that can actual help me and not flippen escalate the problem to someone even more useless - it is a vicious cycle and never ending story....I am at my wits end as I don't know what to do anymore!!!!!!!!!!!!!!