Worst Provider ever

I have downgraded my RED package to R2700. This morning my account was debited of R6274.73. I have called numerous times and one story and reference after another.

I'm on unlimited calls and got a message saying I've reached 70% of my call limit.

Vodacom then sent me a message stating my case is closed.

Vodacom is the worst provider ever.

I get told everytime I have to talk to a different department.