Worst provider. Dont make the same mistake I did.

If i could leave no stars that's what I would have done. In March 2019 I approached vodacom for a contract. If I knew then what i know now i wouldve stayed far away from them.

I started a New job in April and so mypayment date had to be changed, come the 29 of April I phone them to notify them of this change. They inform me that i shoukd notify them 7 days prior to the payment date so they can change it. I made a plan to pay them on that date with the promise that they will change my payment date to the 7th of each month. So come May they yet again debit me on the 30th. Luckily I got pay day came early that month. June comes around they decide to deduct on the 28th. Which made my account go into arrears. Which my bank charges me for. So I phone vodacom and yet again spend almost 2 hours on the phone trying to get it sorted out. I ask the consultant to change my payment date yet again to the 7th. And I ask him if they will deduct again on the 7th and he said no, vodacom will see that my account is paid up. My bank reversed the payment a day later due to the fact that there was not enough funds available. So I get charged for that yet again... I left enough money in my account for the invoice amount to be deducted..

Yet vodacom decides to take 2 payments. One for June which has now been fined with an extra R100 for late payment... And then also for July, which i have not even received an invoice or statement for yet. Which in return has my account go into arrears yet again. Which my bank charges me for AGAIN. So I phone again...

After 3 different consultants tell me in so many words that the fault is on my side and I am responsible for the issue, I tell the consultant to cancel my contract. Which she was opposed to... I told her that I couldnt care less what they thought as I had taken this contract as a convenience and all vodacom has been doing is causing inconvenience for me.

I then reveived an SMS to ask if my query was resolved, to which I rep****, NO. Another consultant phones me. This time being very helpful amd understanding and i ask for a resolve to be sent to me via email before the end of the day or I am going to a branch to cancel my contract. 6 o'clock comes around and still i haven't heard anything from vodacom which is 10 hours after my initial call.

I head into the branch @Nelson Mandela Square, only to find a very helpful consultant tell me that my credit score is looking really bad and that no one has logged anything on my account. I then showed him the calls and call duration on my handset and he was shocked that no one has logged the query as this is a serious matter. He then logged one from his side and informed me that vodacom will most definitely be in touch with me in regards to the issue. No one has gotten in contact with me yet

Yet again today my bank reversed the debit they tried to take yesterday. Which YET AGAIN i get charged for by both the bank and vodacoM.

I will be going into the bank to stop all vodacom debit order requests. As this has been going on for as long as I had my contract and yet no resolve. Who does vodacom think will pay for my extra bank costs and extra fees that incur on my account due to negligence at vodacom accounts?

When i try and get through to cancelation department they don't put me through... All they do is treat you like a *********** customer that doesnt know anything... And I am fed up.

Resolve the Issue or I will be seeing the ombudsman. And I will be taking matters further in regards to my credit score that has now been messed up totally.

I can be contacted via email or cell. *** ***