1 reviews | Active since May 2016
Worst possible service ever.
My worst ever retail experience at Vodacom Century city/Canal walk. In my opinion customer service levels should be on par every single day. Being a Vodafone customer I was utterly disgusted at the level of service of a cellular that holds itself in such high regard. In a store were customer consultants are standing around chatting and have a ball of a time. Meanwhile 3 customers including myself sit and give each other puzzled looks. This went on for about 30 minutes, considering the store was only going to be open for another hour I wanted my query sorted obviously. I then request a manager to which a over confident guy, quiet possibly posing as a manager comes out and tries to tell me not to complain. In trying to remain civil I kindly ask to be assured to which I get the response, " wait in the que, like everyone else". A very fair answer to give, but if there are staff manner to help why should there be a que in the first place is my question? Do not ever let yourself get bul**** in a retail store, after all that's where you go when you really can't get a job hey. The sense of power must have gotten to that managers head because boy was he sure I wasn't going to have a go at him. In closing my query got sorted, if that what you would like to call it. As usual they never had any stock. Of anything. Please refrain from using this store as you might get caught with a disease of incompetence and laziness. Vodacom. Please responsd. -very very unhappy customer
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
