Worst possible service ever.

Worst possible service ever. I changed my debit order details myself in March. But yet Vodacom has been charging twice now penalty fees. Your call center agents laugh at me when I call through to customer care, put the phone in my ear and when I get a missed call and phoned them back stating I have been querying things with you since 10am this morning I was told oh but how do I know exactly who called me and that its the collections department and that my account is in arrears, just after I spoke three times to 3 different people and your branch ( who couldn't help me) and resolved the issue. I have had nothing but trouble with Vodacom since getting my contract. I don't have caller identification on my phone, don't know who is calling me ever, my emergency contact gets all my sms's for my contract information and has to rely messages ( I have tried to solve this for 8 months now, with no luck, actually we both just given up). Just really bad service, and unfortunately I am too much of a idiot to cancel and go to a competitor ( due to your cancellation fees). Bad bad customer service.