1 reviews | Active since May 2017

05 May 2017, 11:05

worst possible service

<p>bad after sales service fills the industry and it is because of this i have switch from a bad network provider to Vodacom only to experience the worst of them all.</p> <p>i received my brand new phone only to figure out that it is broken. they explain to me that they have to send the phone into OBF department. </p> <p>so im without a phone for 7days.</p> <p>day 6 a *********** rude engineer phones me to tell me they cannot access the phone due to a password lock. his number is ********** .</p> <p>i rush to vodacom in mall @reds to clarify seeing as the technician there did a factory reset on the phone.</p> <p>he phones the number and is greeted by the same rude voice, and it is explained to him that the engineer will reject the phone due to our(me and the technician) are rude and disturbing him at work.</p> <p> </p> <p>pleae sort out your staff vodacom</p>

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Replies (1)
Vodacom
Vodacom's reply05 May 2017, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team