J
Junaid
1 reviews | Active since Nov 2023
14 Oct 2025, 15:02
Worst possible customer service in the country
I am trying to pay off whatever I owe to Vodacom after cancelling with them but it is impossible to reach them and now they are causing my credit score to be affected due to their incompetence. Firstly I should not be owing them a cent, they delayed my payment and are now penalising me for it. When I try to reach out to settle the account, they have literally no way of getting in touch. I highly recommend that no one ever takes a contract from Vodacom in any capcity ever. It is an awful company run by capitalistic *******.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Oct 2025, 15:03Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2025, 15:03
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
J
Junaid's updateReviewer Update
21 Oct 2025, 15:42Thank you. You have inconvenienced my life for no reason. You need to let the credit bureau know about this too so that I do not have a missing payment on my record for last month. You crediting me for an amount you should never have charged me is as meaningless as your company.
It is genuinely a pure dissatisfaction having dealt with your company. I am making this public so that you hold some form of standards within your company. If you cannot then don't put others into contracts that you know will harm them and make life difficult for them.
It is genuinely a pure dissatisfaction having dealt with your company. I am making this public so that you hold some form of standards within your company. If you cannot then don't put others into contracts that you know will harm them and make life difficult for them.
J
Junaid's update21 Oct 2025, 15:42
Reviewer Update
Thank you. You have inconvenienced my life for no reason. You need to let the credit bureau know about this too so that I do not have a missing payment on my record for last month. You crediting me for an amount you should never have charged me is as meaningless as your company.
It is genuinely a pure dissatisfaction having dealt with your company. I am making this public so that you hold some form of standards within your company. If you cannot then don't put others into contracts that you know will harm them and make life difficult for them.
It is genuinely a pure dissatisfaction having dealt with your company. I am making this public so that you hold some form of standards within your company. If you cannot then don't put others into contracts that you know will harm them and make life difficult for them.