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Ritesh R
1 reviews | Active since Jun 2012
21 Dec 2020, 10:00
Worst place to take a contract.
Went to Vodacom Centurion Mall on 19/12/2020. Waited about 2 hours to get assisted. Only to tell me that I must wait for my number to be ported then can they process the contact. Called the agent on the same day when the number was working on the network. Said he will process the documents. Called him again on Sunday morning. I was told to wait approx 4 hours. Went to the store at 1pm. Was told that i have insufficient credit references. I was told to sign a new document. Waited the entire Sunday. Tried calling the agent over 5 times. He never returned my calls. This monring (Monday) I was told that all is approved but I must take a lower package. Cannot understand what nonsense this is. Worst service ever.
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Replies (3)
Vodacom's replyOfficial
21 Dec 2020, 10:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2020, 10:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ritesh R's updateReviewer Update
21 Dec 2020, 16:29Thanks for that automated reply:
Please assist me by trying to understand the logic of your business model. I was told I do not qualify for the contract I want which was R999 because of credit checks (insufficient credit etc). However the manager at the store explains to me that I can get the deal on a lower package at R1399pm. This is nothing more than day light *******. No explanation can serve the logic behind that.
Please assist me by trying to understand the logic of your business model. I was told I do not qualify for the contract I want which was R999 because of credit checks (insufficient credit etc). However the manager at the store explains to me that I can get the deal on a lower package at R1399pm. This is nothing more than day light *******. No explanation can serve the logic behind that.
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Ritesh R's update21 Dec 2020, 16:29
Reviewer Update
Thanks for that automated reply:
Please assist me by trying to understand the logic of your business model. I was told I do not qualify for the contract I want which was R999 because of credit checks (insufficient credit etc). However the manager at the store explains to me that I can get the deal on a lower package at R1399pm. This is nothing more than day light *******. No explanation can serve the logic behind that.
Please assist me by trying to understand the logic of your business model. I was told I do not qualify for the contract I want which was R999 because of credit checks (insufficient credit etc). However the manager at the store explains to me that I can get the deal on a lower package at R1399pm. This is nothing more than day light *******. No explanation can serve the logic behind that.
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Ritesh R's updateReviewer Update
29 Dec 2020, 18:48Thank you. My query was adequately dealth with. The matter is resolved.
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Ritesh R's update29 Dec 2020, 18:48
Reviewer Update
Thank you. My query was adequately dealth with. The matter is resolved.