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fransdebruyn F

1 reviews | Active since Jul 2017

14 Jul 2017, 17:47

Worst People, Worst Service, Worst Business

<p>This review will never make a difference, just like all the other reviews for Vodacom, they make too much money to concern themselves with problems within their business and their clients.<br /> <br />7 x Branches, 9 x Telephone Numbers, 31 x Calls (on my own phone although all these calls where to other Vodacom outlets, not a single person offered to phone any of the outlets to find out whether they have the product I'm looking for) and no one gave a **** about me, about paying my bill, about upgrading.<br /> <br />Never have I ever felt so useless in a situation like this, and all I'm thinking was "Vodacom doesn't care, they never will, all I am is a Computer Generated Debit Order and that is all I will ever be. It doesn't matter how mad I get or how much I complain, it will NEVER change"<br /> <br />I would love to take my contract to another network but you all have the same probem, you don't give a **** about your clients.<br /> <br />Will anything be done about my complaint, probably not, will Vodacom take this complaint seriously and actually do something, probably not, will it ever change, probably not.<br /> <br />Thank you Vodacom, for making what was supposed to be an awesome day and turning it into a "****fest". I despise you for that.<br /> <br />Regards</p> <p>Unsatisfied Computer Generated Debit Order</p>

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team