Worst People I Have Had To Deal With.

I am really annoyed and disappointed with Vodacom insurance. On the 29th of October, I lost my device immediately the next day I went to a store to get my number blacklisted this was unsuccessful because they had a hard time locating my contract account using my id number and I don't know my cell number since its only about a 2 months old. So I only managed to get time to blacklist the number and open an incident report the following week. After all that was done I attempted to register a claim using the *** the agent then said my claim has been declined because of invalid usage. This is complete ******* ever since I received the phone I have never inserted a different sim card like ever. The only thing I did was just add an e-sim so that I could keep both the new number and my old (Telkom) number so whatever data/stats these people are using is complete *******! I will fight this all the way because I diligently pay my premiums and want everything to follow the same course.