JS
JT S
1 reviews | Active since Aug 2013
09 Apr 2021, 10:29
Worst Pathetic Service Provider
I received a call from Vodacom at the beginning of February 2021, who advised me that my contract would come to an end at the end of the same month. I was offered an extension to my contract which I chose to decline. I was assured that my contract would be canceled by the end of February 2021 and my sim moved to a pay as you go (prepaid). Now two months later I received another invoice for a contract that I’ve canceled two months ago.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 Apr 2021, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
JT S's updateReviewer Update
09 Apr 2021, 13:34I’ve had to follow up previously with your cancellations department, who also assured me that my query would be resolved or escalated in need and that someone would contact me within 48hrs. That was a month ago, so forgive me if I have no confidence that someone will actually contact me.
JS
JT S's update09 Apr 2021, 13:34
Reviewer Update
I’ve had to follow up previously with your cancellations department, who also assured me that my query would be resolved or escalated in need and that someone would contact me within 48hrs. That was a month ago, so forgive me if I have no confidence that someone will actually contact me.
JS
JT S's updateReviewer Update
13 Apr 2021, 11:52Still no contact from Vodacom. Very generic automated response, “consultant will make contact with you in due course.”
JS
JT S's update13 Apr 2021, 11:52
Reviewer Update
Still no contact from Vodacom. Very generic automated response, “consultant will make contact with you in due course.”
JS
JT S's updateReviewer Update
07 May 2021, 11:54Why am I receiving calls from a debt collection company for my Vodacom account that was supposed to have been closed. Apparently this account still hasn't been resolved and closed.
JS
JT S's update07 May 2021, 11:54
Reviewer Update
Why am I receiving calls from a debt collection company for my Vodacom account that was supposed to have been closed. Apparently this account still hasn't been resolved and closed.
JS
JT S's updateReviewer Update
10 May 2021, 10:40I don't appreciate being harassed by your collections department a month later after logging yet another query.
JS
JT S's update10 May 2021, 10:40
Reviewer Update
I don't appreciate being harassed by your collections department a month later after logging yet another query.