Worst pathetic service !!

<p>I'm so sick and tired of Vodacom. I've been a client with them since 2000. I have approximately 5 lines connected to my contract. In January 2016 i took out an upgrade on a contract that became a month to month as of 2014. However, when I took out the upgrade in January 2017, the old contract was not cancelled and i've been paying for both since January 2016 and still current. I've enquired numerous times about this, but nothing is being done from their side. I've given up already. </p> <p>Then, in January 2017 i had 3 lines that became due for an upgrade but i decided not to upgrade and to cancel the lines . I called the customer care service and explained the situation to them. The consultant tried to assist me by keeping the contract lines active. When i called the next day to confirm my cancellation, the consultant informed me that she can't cancel the lines as it's been UPGRADED for the next two years !!! WHAT!!! My situation was then referred to the esculation department. This was mid January 2017. We're now reaching August (nearly 8 months later) and the lines has still not been cancelled and the matter not resolved. I'm still paying for the three lines every single month. Whenever i called the customer service, they tell me bluntly that they cant do anything as they're waiting upon the escualtion department and i need to contact them again next month and that's that ...... WHAT THE HELL!!! Management does not return any of my calls nor complaints. I'm so sick and tired of Vodacom and to think that I've been a client since 2000, which is 17 years. I'll never refer anybody to them again.</p>