Worst overall experience I have ever received

Complaint:

On the 20th of May 2025, I app**** for a new contract with Vodacom. The application was approved, and I completed the necessary credit checks and security verification over a call with a Vodacom agent. I then received an email with my order number confirming the contract approval.

Since then, I have made numerous calls to Vodacom on the 21st, 22nd, and 23rd of May to find out the next steps, only to be told each time that my application is "in the verification phase." However, no one has been able to put me in touch with the verification team, and I was repeatedly told that someone from that team would contact me directly. Which they took 4 working days to get done. As they were calling the incorrect number even though I asked specifically to use the number i supp****.

I requested two escalations on Friday, the 23rd of May:

EVENTUALLY Verification called me & my phone was dispatched. Just go get the phone on the 27th of May and its FAULTY (Ofcourse it is)

Anyway I call Vodacom again to return the phone (Cannot have it automatically replaced as its a high end phone - great) It is collected on the Friday the 30th of May I have to wait ANOTHER WEEK to have it returned and then have to go through the entire process again.....had to now supply proof of income and the works for credit vetting , (ONCE again waited more than 4 days for verification to call me)

To be told - the buds on my order is out of stock *** Anyway i say remove the buds then, no then they need to cancel the order AGAIN and start AGAIN - OH and itll cost me an additional R20 a month if i remove the buds because the MAY SPECIAL EXPIRED (did i place an order in may or june and whose fault is that even???)

No dont worry vodacom says - we will get buds the 13th of JUNE, i call the Tuesday (17th of JUNE) No we dont have stock call again next monday we MIGHT get stock the 20th of JUNE ??

Its been literally a MONTH to get a contract from vodacom!

Not to mention their couriers both came to collect the faulty phone and sat in my reception arguing about who should take the phone????