GS
Gert S
1 reviews | Active since Jan 2023
27 Jan 2024, 13:00
Worst Order Experience Ever
I am having the worst experience with a vodacom order. It all started in November 2023 and has still not been finalised. I have been offered a LTE router and am still waiting on it, when I call to follow up I am told to send an email to the department handling it, and nothing happens after that. Seems they are very keen on letting you get a new service and then their interest is lost... Maybe someone can get to the bottom of this and just provide me with the damn LTE router
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Replies (2)
Vodacom's replyOfficial
28 Jan 2024, 19:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2024, 19:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jan 2024, 16:01Dear Gert.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that the order is with RAM and your waybill number is A***. You may use this to track your deleivery.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that the order is with RAM and your waybill number is A***. You may use this to track your deleivery.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2024, 16:01
Official
Dear Gert.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that the order is with RAM and your waybill number is A***. You may use this to track your deleivery.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that the order is with RAM and your waybill number is A***. You may use this to track your deleivery.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,