AJ
Abrian J

1 reviews | Active since Jun 2015

23 Nov 2021, 11:27

Worst online shop I've used to date

Recently my phone got damaged beyond repair as needed a new phone I was looking around and found that Vodacom had a Xiaomi 11T Pro in their booklet but when I went to the store they did not have an ETA on the phone and the online shop didn't even have the phone listed. I waited for 2 weeks and finally the phone came in stock, I jumped online and ordered the phone even got an email from Vodacom saying that the phone was on it's way and would be delivered within 2-5 working days. A few days later I insterted my sim into my mother phone to see if I had recieved any tracking number for the phone, instead I found that I had to send a comfirmation from my number to vodacom to accept the contract, this is after accepting on the website and being told that my phone was on the way. After I accepted this I got an message saying that the phone was out of stock, even tough the phone is still listed as in stock on the Vodacom website. The only reason why I have not cancelled my order is due to the fact that this is the device that I want and vodacom seems to be the only carrier selling the device on contract. I do not have any phone at this moment and the contact number listed is my work number

0
Replies (2)
Vodacom
Vodacom's reply23 Nov 2021, 13:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AJ
Abrian J's update24 Nov 2021, 23:07
Reviewer Update
Thank you for the reply, but please reflect this on your online store as it still says available online.