worst online service

So after applying online for a new Vodacom contract. And talking to more than 5 different consultants, waiting (on the phone every single time I called) and putting me through to different departments when I called. And I'm still not sure who is Handling my contract due to lack of names in the emails. Sending all my necessary documents (more than once) and they saying it is all good. I'm still waiting to be for the CALL CENTRE to call me back, well its 6 days and yet no one called me back. I called Vodacom more than 10 times to try and sort my new contract application, but today they reply me VIA EMAIL <br> <br> This is what they respond after 6 DAYS:<br> \Due to your portfolio score being low you do not qualify for the deal you require at this time. You can try re-applying in the next 3 months or apply in store. At this time you only qualify for a sim deal only.<br> <br> Kind Regards