WORST ONLINE EXPERIENCE TO DATE.

IT HAS TAKEN ME A FULL TWO WEEKS SINCE THE 1ST OF MARCH TO GET AN ORDER PLACED VIA THE VODACOM ONLINE CALL CENTRE AND STILL NO WAYBILL OR RESPONSE.

ROUND NUMBER 1: THE FIRST ORDER I PLACED I WAS ADVISED THAT THERE WAS STOCK OF THE PHONE AND THAT DIRECTLY AFTER THE CALL I WOULD RECEIVE A SMS WITH A WAYBILL TRACKING NUMBER AND MY ORDER WOULD BE CONFIRMED.

THIS WAS FRIDAY THE 1ST OF MARCH 2019. I CALLED ON TUESDAY THE 5TH OF MARCH AND AFTER WAITING FOR ABOUT 40MINS GOT THROUGH TO AN OPERATOR. THIS PERSON ADVISED ME THAT THE PHONE I HAD ORDER WAS NOW ALL OF A SUDDEN DISCONTINUED.

WOOOWWWW HOW'S THAT FOR SERVICE NO CALL NO FOLLOW UP NO LETTING ME KNOW THAT I WON'T BE RECEIVING MY ORDER.

ROUND NUMBER 2:

I AM A PATIENT PERSON AND UNDERSTAND THAT THESE THINGS HAPPEN, SO I CONTINUED BY PLACING A NEW ORDER FOR A DIFFERENT DEVICE. SAME SITUATION I WAS ADVISED THAT THEY HAD STOCK AND AFTER THE CALL ( HOWEVER THIS TIME IT WAS EXPLAINED TO ME THAT IT MIGHT TAKE 48HRS TO CONFIRM MY ORDER AND GET A WAYBILL) I WOULD RECEIVE AN SMS WITH A WAYBILL AND THE ORDER WILL BE SENT.

SO AS ADVISED I WAITED ABOUT 3 DAYS NOT WANTING TO DISTURB THE PEACE AND THEN DECIDED TO CALL YESTERDAY THE 11TH OF MARCH 2019. WHEN I EVENTUALLY GOT THROUGH THIS TIME WAITED FOR ABOUT 56MINS. THE OPERATOR EXPLAINED THAT THERE IS NO STOCK OF THE DEVICE AND MY ORDER HAD BEEN PLACED ON BACK ORDER.

WOOOOWWWW ONCE AGAIN LEGENDARY SERVICE FROM SA'S NO1 NETWORK PROVIDER. NO PHONE CALL, NO SMS NOTHING!!!!!

VODACOM HOW HARD CAN IT BE TO GET THE SIMPLE THINGS RIGHT.

I CALLED AGAIN TODAY AND NOW APPARENTLY MY APPLICATION IS ON HOLD DUE TO SOME OR ANOTHER REASON.

CAN ANYONE PLEASE DO SOMETHING ABOUT THE LACK _________ OF SERVICE.