Worst Online Experience Ever

On Friday the 29th of May I have placed an order on the Vodacom website for two additional <br> Lines to be added to my existing contract. I received an email saying that my order was received <br> And that somebody from Vodacom will contact me to complete the process. On Monday I still <br> Have not heard from a Vodacom representative and decided to follow up on the order. I was then <br> Told that the system has errored one of my orders as I have placed 2 orders for the same items - <br> The website does not include a quantity field when you place an order. This was rectified and I was <br> Told that I will receive the phones on Wednesday the 4th . My personal details was vetted twice<br> By two different people at Vodacom. When the phones arrived on the 4th my ID number was incorrect <br> On the delivery note and the courier refused to hand the parcel over to me. I then called the CallCenter<br> Again and I was told the matter will be looked into and that I will be called back. When I called in today<br> I got told the system is down and that I must call in later. It has been almost a week since I placed my order and I still don't have the phones I order. The reason why I use the website was for convenience