Worst Online application experience

On 10 November 2018 I completed an online application on the Vodacom website. After 3 days of no feedback I app**** again on 13 November 2018. On Thursday 15 November I received a call to confirm all the details and finalise the deal. I was told I could expect delivery of the contract on Monday 19 November 2018. Since 15 November after the call I received no more feedback and decided to call on 19 November 2018 to ensure that everything is on track as they state that only the contract holder may receive the package. They only noticed that there is no tracking number for the package when I called in.

I was told that I could expect delivery of the package in 3-5 working days as they need to get a tracking number for the package. I asked the lady I was dealing with, when can I expect to get the tracking number, and she just repeated that I can expect delivery in 3-5 working days. This went on for a while and eventually I was told to expect the tracking number in 48hours.

On 22 November 2018, 72 hours after my last conversation, I have received no tracking number or any further communication from Vodacom. I called again and was told that the issue was never excalated. I spoke to one of the team leaders named Tebogo who told me that he will call me before 17:00 to give me more information on the situation...he never called back. Almost another 24hours later, I called again and they could not give me any new info and I was informed that Tebogo is on another call and will call me back, this was after 15mins of holding from a non vodacom number.

Doing online applications is supposed to make live easier, is it not? The service from Vodacom is definitely the worst I have ever received.

I would appreciate if someone from Vodacom can contact me so that I can sort out my grievances. In the mean time I will not be able to reccommend Vodacom to anyone in the future as it feels like they are just there to waste your time and if this is how they treat new customers, I do not want to find out how existing customers are treated.