MT
Mitchell T

1 reviews | Active since Aug 2019

27 Jan 2021, 00:30

Worst of The Worst

I Was charged for this 'Free LTE' happened to many others I know, seriously don't take Vodacom. Tell all your friends and family ... Vodacom really is **** , I waited 2 months for installation. They full of lies, I was charged twice for interim LTE whereby as advertised is free until Fibre is installed , even charged for LTE service that I did not have even though I am on Fibre. I was debited R2400 on my very first statement, my name n surname on the statement also incorrect even after calling them every 2nd day in December and January they can't even fix something so simple. U call their contact center and all they say is they have logged a service request, nobody gets back to you. They a communications company but they communicate the worse ever. I am warning every person I know n meet not to do business with such an *********** organization.

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2021, 07:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team