BB
Bernard B
1 reviews | Active since Apr 2018
10 Aug 2021, 12:06
Worst number porting experience!
Worse service from ANY cell network EVER!!! Ever tried porting your current number to Vodacom? Well, in my experience, PLEASE do not!!! Despite advertising on their website that it takes "3 easy steps" to do, it does not! And, trying to do it at a Vodacom shop....well, not much better!
I tried to port my current number using the steps: 1. buy a SIM card (RICA'd of course), then send an SMS with the words "portme" followed by your new SIM number to ***. That's where the process stayed for days, until I went to a Vodacom shop in the area, who told me that, not only does that service no longer works, but if I did the number porting, it would cost me R180 in-store!! What a *******!!!
I eventually did the request at another store (who, incidentally told me it is only R6 to port - not R180!!) . The details ere sent to my current network, however, there was a delay in getting a response. After communicating with the Vodacom shop in Parow I eventually went back there to do the number porting on Friday after (after work). This was just after 16:00 and the SIM card I purchased in-store was RICA'd & loaded. It has now Tuesday 10/08/21 and to date the porting has not happened.
After calling both the Vodacom Customer Care AND the Vodacom shop in Parow, it was now determined that the SIM card used is in fact problematic and hence the number porting could not happen! How great is that?? (sarcastic grin)
This is not my 1st unpleasant experience with Vodacom & porting a number. However, if this is the introduction they give to incoming clients, I would HATE to think what service I can expect from them. In the end, is it really worth porting to this network, who has given me nothing but the worse customer service ever!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Aug 2021, 14:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2021, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Aug 2021, 14:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2021, 14:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
BB
Bernard B's updateReviewer Update
10 Aug 2021, 14:52Ref Nr : EC-17RE02068YH
Hi, I just want to say that, following the review I did on Hello Peter, I had the worst customer service from the service advisor who called me earlier to “defend” (as it were) against the details left in the review. As you know, customer experience is a subjective one, and is the right of every individual to express if service is below the recommended standard. In my opinion, I did not feel like he was in any way helpful, and instead, he was so defensive that, after the conversation, I am more convinced than ever, that I will NEVER join the Vodacom network! I have no reason to now, given that my interaction with the network this year has been nothing short of below standard. I am almost tempted to report this to higher authorities, if I could. I’m not sure who I spoke to (didn’t quite get the name), however, if the call is recorded, I’m sure you’ll be able to ascertain who that was. Thanks for nothing, Vodacom!
Hi, I just want to say that, following the review I did on Hello Peter, I had the worst customer service from the service advisor who called me earlier to “defend” (as it were) against the details left in the review. As you know, customer experience is a subjective one, and is the right of every individual to express if service is below the recommended standard. In my opinion, I did not feel like he was in any way helpful, and instead, he was so defensive that, after the conversation, I am more convinced than ever, that I will NEVER join the Vodacom network! I have no reason to now, given that my interaction with the network this year has been nothing short of below standard. I am almost tempted to report this to higher authorities, if I could. I’m not sure who I spoke to (didn’t quite get the name), however, if the call is recorded, I’m sure you’ll be able to ascertain who that was. Thanks for nothing, Vodacom!
BB
Bernard B's update10 Aug 2021, 14:52
Reviewer Update
Ref Nr : EC-17RE02068YH
Hi, I just want to say that, following the review I did on Hello Peter, I had the worst customer service from the service advisor who called me earlier to “defend” (as it were) against the details left in the review. As you know, customer experience is a subjective one, and is the right of every individual to express if service is below the recommended standard. In my opinion, I did not feel like he was in any way helpful, and instead, he was so defensive that, after the conversation, I am more convinced than ever, that I will NEVER join the Vodacom network! I have no reason to now, given that my interaction with the network this year has been nothing short of below standard. I am almost tempted to report this to higher authorities, if I could. I’m not sure who I spoke to (didn’t quite get the name), however, if the call is recorded, I’m sure you’ll be able to ascertain who that was. Thanks for nothing, Vodacom!
Hi, I just want to say that, following the review I did on Hello Peter, I had the worst customer service from the service advisor who called me earlier to “defend” (as it were) against the details left in the review. As you know, customer experience is a subjective one, and is the right of every individual to express if service is below the recommended standard. In my opinion, I did not feel like he was in any way helpful, and instead, he was so defensive that, after the conversation, I am more convinced than ever, that I will NEVER join the Vodacom network! I have no reason to now, given that my interaction with the network this year has been nothing short of below standard. I am almost tempted to report this to higher authorities, if I could. I’m not sure who I spoke to (didn’t quite get the name), however, if the call is recorded, I’m sure you’ll be able to ascertain who that was. Thanks for nothing, Vodacom!