Worst nightmare is trying to call Vodacom Upgrades

I have gone through an extremely painful process of dealing with the Vodacom Upgrades team for the past few weeks. One holds on the line up to an hour and even after several complaints on Hellopeter not a thing has improved. They merely call you just to tick the box and continue to keep customers waiting for up to an hour, or more. The latest incident has been this morning when their courier company (RAM) called me at the office to come and collect my handset. When the driver arrived he called me and asked for my proof of address when I was only told to have my ID copy with me. Because Vodacom have amended my address to an incorrect address on the system, I had to search for a correct proof of address from the invoices they sent before.and when I got downstairs (possibly 15 minutes later), the driver had left. When I called the company (RAM), to locate the driver they told me to call Vodacom to get the tracking number. I called Vodacom and have now been holding on for 47 minutes:33 seconds. Since Shammeel Joosub has taken over, the company's service is in the dustbin. Dealing with them is an absolute nightmare and only reason I am stuck with them is because Company uses them.