Worst network provider with consultant that only waste your time and money

Item: Vodacom
Rating: 1
Author: Juandre Van den Heever

I have upgraded my contract on 15 Nov 2019. Online it shows that my order status is complete but I have not received any device or order number. Everytime I phone they put me through to another consultant that tells me they will phone me back. I have send emails to the online department and have not received any feedback yet. This is the second time vodacom has made a mistake with my upgrade. I think it is time to switch to another cellphone company who will not waste my time or money.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Dec 2019, 07:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Dec 2019, 07:12

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JVdH

Juandre Van den Heever's updateReviewer Update

03 Dec 2019, 18:38

Just what I expected from vodacom. Very quick to reply but still no servive. Did not receive any phone calls from your consultants today.

JVdH

Juandre Van den Heever's update03 Dec 2019, 18:38

Reviewer Update

Just what I expected from vodacom. Very quick to reply but still no servive. Did not receive any phone calls from your consultants today.