Worst network provider of all time

I redeem my points yesterday, for data because you know as students we never have enough money for this. But Vodacom decided to take away my points and not give me my data. I was forced to do an advance in order to by 15MB data so I can upload my assignment as it was due yesterday before midnight. Everyone I talked to was really unhelpful, the supervisor told me to go to the internet cafe as it is not her problem and there is nothing they could at that moment. Waited 4hours like I was told , got an sms that my data was redeemed 45mins later my data was depleted without me being able to use it. When I called back the department that was suppose to help had closed for the day so my problem was never resolved. Now my assignment is late an I might have to repeat and entire year because of Vodacom, like where do I even get the money to pay for another year. I literally feel like crying, no apology will make this right. U rip us off when coming to data prices, take the little ''gracious thing u give us'' and rip us off of our airtime and the airtime u lie to us and say it for free. if you are not a celebrity your issue goes unheard and the most one can get is sorry for the ''inconvenience'', while celebrities get treated like kings and queen. And its not like yal will hire us anyways.. WORST SERVICE PROVIDER EVER, POWER TO YOU NOT TO YOUR CUSTOMERS