Worst network provider in South Africa

Requested a cancelation of a new contract on the 4th March 2021, as per Vodacoms policy this was within the 14 day cooling off period to cancel, in fact it was a day after the contract was taken. To date they have not resolved my cancelation and today they have debited me for a sim card which has not even been used. I hope that this complaint gets a lot of views so people out there do not the mistake of taking a contract with this useless network provider . I have even gone as far to send an email to the CEO himself and his office and still no response. I am now going to take my complaint to National consumer council. Vodacom is poorly run, has no customer service and their urgency to resolve an issue is shocking to say the least.