YM
Yanga M

1 reviews | Active since Oct 2017

24 Oct 2017, 01:23

Worst network provider in SA

Vodacom has been giving me network problems for the past week. 1•I struggle to load airtime 2 Once I have managed to load the airtime I struggle to buy data (*123* or *111*. 3• then I spend almost 10min trying to view my balance. 4•bad internet connection.

But most of all, I loaded R12 airtime and after Minutes of trying I managed to buy 40mb for 1 day (Just for You).

Went on whatsapp and 2min later my airtime and data bundles were exhausted (and I didn’t receive more send and pictures, videos, voice notes or media).

Called the call center and they told me there systems haven’t been updated so there’s nothing they can do, “they will call me back in 30 or an hour). Useless.

Worst network provider!!!! Been putting up with the nonsense for far to long.

#portingtomtn

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Replies (3)
Vodacom
Vodacom's reply24 Oct 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Oct 2017, 15:32
Official

Dear Yanga

Hope that you are well.

As per our telephone conversation I have sent you an email reiterating the matter has been resolved.

Have a Lovely Day.

HS

Vodacom Consumer Website Team

Best regards,

YM
Yanga M's update26 Oct 2017, 19:08
Reviewer Update
Good Evening Thank you very much for resolving the problem. Most of all I’d like to thank a Vodacom for the quick response to my complaint. Really appreciate the service/care I received from the company and the consultant (for making it a priority to mKe sure that the issue is resolved and that i receive the best quality service). Highly appreciated Y.Makaula