Worst Network Provider in SA

I contacted Vodacom through their customer care line (111) in November 2014 to enquire about whether I could have my contract suspended as I was unemployed at the time and would therefore be unable to make my monthly payments. <br> <br> Prior to that, I'd been making payments up to 4 months in advance to avoid skipping payments. The customer care agent I spoke to transferred me to the accounts department to discuss the matter further. I do not recall any of the agents names, which I now know is an error on my part. <br> <br> Regardless, the agent from the accounts department assured me that my account would be suspended until I make payment on the 17th of March 2015. Meaning I would not be receiving airtime and would therefore not be making payments until March (I made sure to clarify this with the agent in order to avoid this very situation that I now find myself in). Also, she informed me that my number would also be suspended. <br> <br> Imagine my surprise when I receive an email from Vodacom in February 2015 threatening to hand me over to debt collectors. Someone please explain why on earth I should pay for Vodacom's incompetence. I'm now being hounded by their debt collectors.