1 reviews | Active since Sept 2016

11 Jul 2017, 10:12

Worst Network provider ever

<p>Good day</p> <p>One again vodacom is a topic of my day</p> <p> </p> <p>Last week tuesday i opened a contract with vodacom , i was assisted by a consultant by the name of Farieda Isaacs, She completed all my documentation upon doing this she advised me that i will pay a fee of 105 in store and the end of july will be my first installment which will include a small extra charge as well. I agreed to this , upon leaving the store she gave the wrong sim card for the tablet when i returned home i notice that the sim card did not fit then i went back to the store to exchange the sim card as the one she provided was not the correct one. I then Left the store the next day i had a problem with the network as the tablet did not want to download any games or apps i then arranged with the manager of the store Ebrahim hardly to meet with him on Friday so that we can see to the network problem , When i came to the store later ,he had already left for the day. I spoke to another consultant and she assisted me with everything. My Bank account was debited yesterday the amount of R 164.00 i was not advised by anyone or did i agree for my account to be debited. I was advised my account would be debited month end , i am very digusted by the service i recieved from the vodacom store in tokai blue route and i want to cancel this contact as i am still within my 7 days period ,Please assist me asap , i will never ever go to vodacom again.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 11:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Jul 2017, 15:37
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,