1 reviews | Active since Nov 2016

07 Nov 2016, 20:35

Worst network provider ever

<p>I get a dropped call, no free minutes. I wanna use my points, no where to access them. Dial *111# no option to redeem points. 1. Balances 2. Buy 3. Play every day 4. Just 4 you 5. More power 6. NXT LVL 7. Promotions 8. Advances & transfers. Call the customer care 111 consultant asks questions? With whatever's urgent in mind, gets them wrong. Fail the test and she refers me to the *111# rewards option that doesn't exist but when she's told this, she rudely drops the call. Wow, BRAVO Vodacom is the worst ever, Telkom mobile here I come.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 07:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,