1 reviews | Active since Apr 2020
Worst network provider
Service request ***, Vodacom Account I*** Please kindly assist, I have an ongoing issue with Vodacom which I would like to be assisted on. I initially apply online for the Black Friday deal last year November which consisted of 2x iPhone 13’s , I was than advised that you didn’t have stock and that you would advise me when stock becomes available. I than checked for an alternative and we were able to get the same deal with another provider.
No one contacted me when there was stock available and I just got a call the one day from a courier and they were outside my house to deliver, I took the parcel, called Vodacom and advised them that the phones were no longer required and no one checked with me first of o was still interested on the deal, Vodacom arranged fir a collection from me and the items were returned back to them hence they sent a confirmation sms
Recently I have been getting messages that o owe Vodacom an amount in excess of R3000 and this has also affected my credit score and this afternoon I'm advised that my account is with pre-legal and it’s seen as someone who cannot honour their financial obligations. I called on the 13 March and spoke to Thembisile Mthimkhulu from customer care at 15:53 who promised to get this sorted for me and keep me updated as she confimed that she could see on her side that items were returned but whoever that worked on my case did not update the system to have this cancelled so that no billing is raised against my name and furthermore gave me an email address which is ***, to date she has not called me back nor has anyone acknowledged my complaint. .
Once again no one has reached out to me to resolve this and this continues to affect my score, where is the the TCF( treating customers fairly) app**** in this regards, I have to be the one that sends follow up emails and calls.
Today i spoke to a manager in the Cancellation /Retentions department( Caitlin Wilfred) who confirmed that the incorrect service request was logged by Thembisile Mthimkhulu however she took it upon herself to assist with logging a correct one. I need this sorted ASAP and have my credit score rectified as a hard enquiry has been loaded.
Following my post on the 8th April 2025, I received numerous calls from Vodacom and other 3rd parties assigned by Vodacom to contact me and assure me that someone was looking into the matter and it will be resolved, my account will be closed and credit score updated, since those calls more than a week ago, no one has called me back to confirm the same. Today I have received yet another call from MVV attorneys from a 011 560 522 and spoke to Gloria who advised me that she has been assigned to handle my case and collect monies on behalf of Vodacom, now my account is no longer with Vodacom pre-legal but its finally handed over to the attorneys MVV reference ***8 99684 which is a worse of position than when i published my complaint on this platform. Vodacom is quick to get 5 people to call me when there's name is being published for all the wrong reasons, but they are not quick to resolve matters or clear my name which is have been tarnished because of having people that don't know what they're doing in their roles and customers must suffer as a result. I am this time taking the matter further and lodging a complaint with NCC.
Following my post on the 8th April 2025, I received numerous calls from Vodacom and other 3rd parties assigned by Vodacom to contact me and assure me that someone was looking into the matter and it will be resolved, my account will be closed and credit score updated, since those calls more than a week ago, no one has called me back to confirm the same. Today I have received yet another call from MVV attorneys from a 011 560 522 and spoke to Gloria who advised me that she has been assigned to handle my case and collect monies on behalf of Vodacom, now my account is no longer with Vodacom pre-legal but its finally handed over to the attorneys MVV reference ***8 99684 which is a worse of position than when i published my complaint on this platform. Vodacom is quick to get 5 people to call me when there's name is being published for all the wrong reasons, but they are not quick to resolve matters or clear my name which is have been tarnished because of having people that don't know what they're doing in their roles and customers must suffer as a result. I am this time taking the matter further and lodging a complaint with NCC.