Worst Network Provider

Good day Vodacom, I am extremely disappointed and frustrated with the service I have been receiving. My home router is constantly going offline, and the internet connection is unreliable to the point where I can barely use the service I am paying for. This has become a recurring problem and is causing me unnecessary inconvenience. I should not have to continuously restart the router or deal with an internet connection that keeps disconnecting. I am paying for a service that I expect to be reliable, and unfortunately, Vodacom is not meeting that expectation. I would like this matter to be properly investigated, including checking the router, network coverage and connection, rather than simply being given temporary troubleshooting steps. Please escalate this complaint to the relevant technical team and provide me with a permanent solution. If the router is faulty, I expect it to be replaced. I would also appreciate feedback regarding whether I will be credited for the periods during which I have been unable to use the service. I look forward to your urgent response and a proper resolution to this ongoing issue. Thanks Kerusha