worst network provider

I'm writing to express my extreme frustration and disappointment with the service I've received. It's been 14 days since my internet connection went down, and despite multiple calls to the call center, I've yet to receive a call from a technical team.

The call center agent initially suggested that my SIM card might be damaged due to rebooting and advised me to visit a store. I did so, paying R60 for a replacement SIM, and was told it would work within 3 hours. When it didn't, I called again and was told to wait 24 hours. It's now been over 36 hours, and I'm still without network.

To add insult to injury, my latest call revealed that the issue is due to tower downtime – information that should have been communicated earlier.

I demand a prompt resolution to this issue and a reliable internet connection. I also expect a refund for the SIM replacement and a waiver of charges for the period without service. Furthermore, I expect not to be charged for this month's service.