WORST network in South Africa

Our contract could be upgraded on 6December 2017.We did a upgrade via My Vodacom.When we phoned 4 days later the operator informed us that they did not received a order.We then upgraded via phone.We specifically told the person that the phone must be delivered on the Friday 15th December 2017 because we are going on leave.The lady said NO problem it will be delivered.When we phoned on Friday the operater informed us that RAM did not come to collect the phone.We then told the operator that they will have to deliver it in Natal,because we are going on holiday.AGAIN the operator told us NO PROBLEM we must just phone on Monday and give the address.We phoned again on Wednesday and the operator told us,AGAIN that the address is changed and that RAM will phone us.We again phoned Vodacom on Thursday...the operator told us the address was NOT changed.She then ‘changed’ the address and again was told that RAM will phone us... Till today NO ONE has phoned us to confirm the address or to tell us the phone will be delivered.We are no back in Gauteng. We now decided to go to another network because VODACOM do NOT want to help it’s customers. WORST NETWORK EVER!!!